Refund policy

This Refund & Returns Policy applies to all purchases made from rosenancys.com (“we,” “us,” or “our”) through our website.

Because many of our products are intimate and personal in nature, we maintain strict hygiene and safety standards to protect all customers. Please review this policy carefully before placing an order.

1. Return Eligibility

For hygiene, health, and safety reasons, we do not accept returns or exchanges for any opened, used, or unsealed intimate products, including but not limited to:

  • Adult toys
  • Personal massagers
  • Intimate wellness devices
  • Lubricants and personal care items

You may qualify for a return, replacement, or refund only if:

  • You received a defective or damaged item
  • You received the wrong product
  • The item arrived broken or fails to operate as described
  • The item is unused, unopened, and still in its original sealed packaging

2. Return Request Period

To request a return, replacement, or refund, you must contact us within 30 days of receiving your order.

Requests submitted after the 30-day period may not be eligible for review or approval.

3. Non-Returnable Items

The following products are non-refundable and non-returnable:

  • Opened or used products
  • Items with broken hygiene seals
  • Products damaged through misuse, improper care, or normal wear
  • Clearance, discounted, or final-sale items
  • Gift cards or downloadable digital products

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at:

Email: info@rosenancys.com

Please include the following information:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the product and packaging

After reviewing your request, we may offer one of the following solutions at our discretion:

  • A replacement product
  • A full or partial refund
  • Store credit

5. Approved Return Conditions

If your return request is approved:

  • The item must be unused and unopened
  • The product must remain in its original packaging and condition
  • Returns that do not meet these requirements may be refused

6. Return Shipping Costs

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Original shipping fees are non-refundable.

We strongly recommend using a trackable shipping service, as we are not responsible for lost or delayed return shipments.

Return Address: 2571 Sampson Ave
Corona, Riverside, California, USA

7. Refund Processing

Once your returned item is received and inspected:

  • We will notify you whether your refund has been approved or rejected
  • Approved refunds will be issued to the original payment method
  • Processing times may vary depending on your bank or payment provider, typically taking 5–10 business days

8. Order Cancellation Policy

Orders may only be canceled before they have been shipped.

Once an order has been dispatched, it can no longer be canceled and must follow the return procedures outlined in this policy.

9. Exchanges

We do not provide direct product exchanges.

If your request qualifies, we will either:

  • Send a replacement item, or
  • Issue a refund in accordance with this policy

10. Chargebacks & Payment Disputes

We kindly ask customers to contact us before initiating a chargeback or payment dispute.

Fraudulent, abusive, or unauthorized chargebacks may result in account limitations or refusal of future orders.

11. Consumer Rights

This policy does not limit or replace any rights you may have under applicable consumer protection laws in your country, state, or region.

12. Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact us:

Rosenancys
Email: info@rosenancys.com