Shipping policy
This Shipping Policy applies to all purchases made through rosenancys.com (“we,” “us,” or “our”). Please read this policy carefully before placing your order.
1. Order Processing Time
All orders are typically processed within 1–3 business days after payment confirmation.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During high-demand periods, holidays, or promotional events, processing times may be slightly delayed.
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (when available).
2. Shipping Destinations
We currently ship to customers within the United States and to most international destinations.
If your country or region is unavailable during checkout, please contact us at:
Email: info@rosenancys.com
3. Shipping Methods & Estimated Delivery Times
United States Shipping
We currently offer the following shipping options for U.S. customers:
Free Shipping (Standard Shipping Line)
- Cost: Free
- Estimated delivery time: 7–15 business days
Express Shipping
- Cost: USD $25
- Estimated delivery time: 5–8 business days
International Shipping
We currently offer the following shipping options for international customers:
Free Shipping (Standard Shipping Line)
- Cost: Free
- Estimated delivery time: 6–18 business days
Express Shipping
- Cost: USD $25
- Estimated delivery time: 6–12 business days
Please note that all shipping and delivery estimates are approximate and may vary depending on:
- Destination country or region
- Customs clearance procedures
- Local postal services
- Weather conditions
- Carrier delays
4. Shipping Costs
Shipping fees are displayed during checkout before payment is completed.
Free shipping options may be available depending on your location, order amount, or selected shipping method.
5. Customs Duties & Import Taxes
For international shipments, your order may be subject to import duties, VAT, taxes, or customs fees imposed by your local government.
These charges are the responsibility of the customer and are not included in our product prices or shipping fees.
We are not responsible for delays caused by customs inspections or clearance procedures.
6. Incorrect Shipping Information
Please make sure your shipping address is complete and accurate before submitting your order.
We are not responsible for:
- Orders shipped to incorrect addresses provided by customers
- Failed deliveries caused by incomplete or inaccurate address information
- Packages returned due to unsuccessful delivery attempts
If a package must be reshipped due to incorrect address details, additional shipping charges may apply.
7. Lost, Missing, or Delayed Packages
If your package appears lost or is significantly delayed, please contact us at:
Email: info@rosenancys.com
We will assist you in working with the shipping carrier to investigate the issue.
However, we are not liable for shipping delays caused by:
- Courier or postal service delays
- Customs processing
- Severe weather conditions
- Natural disasters
- Force majeure or circumstances beyond our control
8. Discreet Packaging
For your privacy, all orders are shipped in discreet packaging.
The exterior packaging will not display product details or indicate the nature of the contents.
9. Order Tracking
Tracking information will be provided via email once your order has been shipped, where available.
Please note that some free shipping methods may provide limited tracking updates or delayed tracking information.
10. Policy Updates
We reserve the right to modify or update this Shipping Policy at any time.
Any changes will become effective immediately upon posting to this page with an updated “Last updated” date.
11. Contact Information
If you have any questions regarding this Shipping Policy, please contact us:
Rosenancys
Email: info@rosenancys.com